"To make smart health care decisions, consumers need information about cost, about quality and about customer experience," said Scott Aebischer, senior vice president of customer service. "This national survey is an important tool in giving patients information about health care that has long been available in most other industries," he added. The study measured consumer satisfaction in seven areas: overall satisfaction, willingness to recommend a plan, online tools, customer service, complaint resolution, plan communication and enrollment process.

Last month the National Quality Forum awarded HealthPartners the National Quality Healthcare Award, its highest honor for improving health care quality and public reporting.

About HealthPartners

HealthPartners (www.healthpartners.com) is the largest consumer-governed, non-profit health care organization in the nation with commercial and Medicare Advantage plans that received the highest rating of "Excellent" from the National Committee for Quality Assurance.